Commenting on reviews is very important! Explore how to leave comments on reviews within the TrustMate panel and activate the automatic commenting module to simplify the process!
How to comment on reviews:
- To do this, log in to the TrustMate panel, then go to the reviews tab.
- Next, select the type of review (company or product), click on the review, and press the "comment" button. Write your response to the customer's review, then click "add comment".
- If you want to change or edit the added content, click "show comment", then select the delete or update button.
The added response will be displayed under the customer's review in the TrustMate widget on your website.
Automatic comments:
- Additionally, you can use the Automatic Comments module, allowing the TrustMate system to automatically respond to positive reviews left by your customers using a database of prepared responses.
- To activate the Automatic Comments module, go to the reviews tab, then to the Automatic Comments tab.
- Create around 20-30 response contents that the system will use in a random order.
- Then, make sure the automatic comments module switch is active, and you're ready! From now on, the system will respond to positive reviews for you!